Terms & Conditions

1. Introduction

These terms and conditions (the "Terms") govern your use of the website shieldcase.com (the "Website") and the purchase of products from ShieldCase ("we," "our," or "us"). By accessing our Website and/or purchasing our products, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any of our services.

2. Using Our Website

2.1 User Eligibility

To use our Website and purchase our products, you must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater. By using our Website, you represent and warrant that you meet these eligibility requirements.

2.2 Account Registration

Some features of the Website may require you to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

2.3 Prohibited Activities

You agree not to use the Website:

• In any way that violates applicable laws or regulations.
• To impersonate or attempt to impersonate ShieldCase, a ShieldCase employee, another user, or any other person or entity.
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• To attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
• To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

3. Products and Pricing

3.1 Product Information

We strive to display our products and their features accurately on the Website. However, we do not guarantee that product descriptions, colors, information, or other content on the Website are accurate, complete, reliable, current, or error-free. If a product offered by ShieldCase is not as described, your sole remedy is to return it in unused condition.

3.2 Pricing and Availability

All prices are shown in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

The availability of products on the Website is based on our current inventory. We do our best to maintain accurate stock levels, but there may be instances where a product is listed as available on the Website but is no longer in stock at the time you place your order. In such cases, we will contact you to provide options for alternative products or to cancel your order.

3.3 Discounts and Promotions

From time to time, we may offer discounts, coupon codes, or other promotions. These offers are subject to specific terms and conditions which will be communicated at the time of the offer. We reserve the right to modify or cancel any promotion at any time without prior notice.

4. Orders and Payment

4.1 Order Placement

By placing an order through our Website, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us. We will confirm acceptance by sending you an email confirmation. The contract between you and ShieldCase will only be formed when we send you this confirmation.

4.2 Payment

We accept various payment methods as indicated on our Website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including taxes, shipping, and handling).

If the payment method you provide cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled. You agree to resolve any problems we encounter in order to proceed with your order.

4.3 Order Cancellation

You may cancel your order before it has been shipped by contacting our customer service. Once an order has been shipped, our return policy applies. We reserve the right to cancel any order at our sole discretion if we suspect fraudulent activity or violation of these Terms.

5. Shipping and Delivery

5.1 Shipping Fees

Shipping fees vary based on the delivery address and the shipping method selected. All applicable shipping fees will be displayed during the checkout process before you complete your order.

5.2 Delivery Timeframes

We aim to dispatch orders within 1-2 business days after receiving your order. Delivery times depend on your location and the shipping method you select. While we make every effort to meet estimated delivery times, we do not guarantee delivery within these timeframes, and delays may occur due to factors outside our control.

5.3 International Shipping

For international orders, you may be subject to import duties and taxes levied by the country of destination. These charges are the responsibility of the recipient and are not included in our shipping fees. We recommend you contact your local customs office for further information before placing an order.

6. Returns and Refunds

Our return and refund policy is detailed in our separate Refund Policy. By making a purchase from us, you agree to the terms of that policy.

7. Product Warranties

7.1 Manufacturer's Warranty

All ShieldCase products come with a warranty as specified on the product page or in the product documentation. The warranty period begins from the date of purchase. For claims under this warranty, please contact our customer service with your order details and a description of the defect.

7.2 Limitations of Warranty

Our warranties do not cover damage resulting from accidents, misuse, unauthorized modifications, normal wear and tear, or failure to follow care instructions. We also do not warrant that our products will protect your device from all damage in all circumstances.

7.3 Statutory Rights

The warranties mentioned above are in addition to any statutory rights you may have under applicable consumer protection laws.

8. Intellectual Property Rights

8.1 Website Content

The Website and its entire content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by ShieldCase, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8.2 Use License

Subject to your compliance with these Terms, ShieldCase grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website according to these Terms.

8.3 Trademarks

The ShieldCase name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ShieldCase or its affiliates or licensors. You must not use such marks without the prior written permission of ShieldCase. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

9. User-Generated Content

9.1 Reviews and Comments

The Website may contain features that allow users to post reviews, comments, or other content. By posting any content on our Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

9.2 Content Guidelines

You agree that any content you post will not:

• Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• Violate the legal rights of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations.
• Be likely to deceive any person, impersonate any person, or misrepresent your identity or affiliation with any person or organization.
• Promote illegal activity or advocate, promote, or assist any unlawful act.

9.3 Monitoring and Enforcement

We reserve the right, but not the obligation, to monitor, edit, or remove any content posted on our Website. We may also terminate your access to all or part of the Website for any violation of these Terms.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED, OR STATUTORY. SHIELDCASE DOES NOT WARRANT THAT THE WEBSITE OR PRODUCTS WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.

10.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHIELDCASE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, OR ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless ShieldCase, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms.

12. Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of the United Kingdom, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version of these Terms will be posted on the Website. If a revision, in our sole discretion, is material we will notify you by an email to the email address associated with your account or by posting notice on our Website.

By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

14. Electronic Communications

When you use the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

15. Severability and Waiver

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

No waiver by ShieldCase of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ShieldCase to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Entire Agreement

These Terms, our Privacy Policy, and our Refund Policy constitute the sole and entire agreement between you and ShieldCase regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

17. Contact Information

Questions or comments about the Website or these Terms may be directed to ShieldCase at the following contact information: