Privacy Policy

1. Introduction

Welcome to ShieldCase ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website shieldcase.com (the "Website"), including any content, functionality, and services offered on or through the Website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order history

2.2 Non-Personal Information

We may also collect non-personal information about you whenever you interact with our Website, such as:

• Browser type and version
• Operating system
• Device information
• IP address
• Referring website
• Pages viewed and time spent on pages
• Links clicked

3. How We Collect Information

We collect information from you in several ways:

3.1 Direct Collection

Information you provide to us directly when you:

• Create an account on our Website
• Place an order
• Sign up for our newsletter
• Contact us through our contact form, email, or phone
• Participate in surveys or promotions
• Leave product reviews

3.2 Automated Collection

As you navigate through our Website, we may use automated data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Cookies: Small data files stored on your device that help us improve our Website and your experience, understand which areas and features are popular, and count visits.
• Web Beacons: Electronic files used to track how you navigate the Website.
• Log Files: Track actions occurring on the Website and collect data including your IP address, browser type, referring pages, and date/time stamps.
• Analytics: We use Google Analytics and Facebook Pixel to analyze user behavior and improve our services.

4. How We Use Your Information

We may use the information we collect from you for the following purposes:

• Process and fulfill your orders
• Create and manage your account
• Provide customer service and respond to inquiries
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Improve our Website and product offerings
• Personalize your shopping experience
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Processing necessary for the performance of a contract to which you are a party (e.g., when you make a purchase).
• Consent: Processing based on your specific consent (e.g., for marketing communications).
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., to improve our products and services), provided these interests don't override your rights.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, and marketing.
• Business Partners: Trusted third parties with whom we may jointly offer products or services.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Secure sockets layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Regular backups

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: The right to request copies of your personal information.
• Right to Rectification: The right to request correction of information you believe is inaccurate or to complete information you believe is incomplete.
• Right to Erasure: The right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Object to Processing: The right to object to our processing of your personal information in certain circumstances.
• Right to Data Portability: The right to request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our Website and also allows us to improve our Website.

We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Used to recognize you when you return to our Website.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

11. International Data Transfers

We are based in the United Kingdom, but we may process, transfer, and store information about our users on servers located in other countries. By using our Website, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those in your country.

When we transfer personal information outside of the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information and to ensure that a similar level of protection is afforded to it.

12. Children's Privacy

Our Website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided below.

13. Third-Party Websites

Our Website may contain links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

14. Changes to Our Privacy Policy

We may update our privacy policy from time to time. All changes will be posted on this page with a revised "Last Updated" date. You are encouraged to review this privacy policy periodically for any changes. Your continued use of the Website after we post changes to the privacy policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

If you are located in the European Union and have unresolved concerns about our use of your personal information, you also have the right to complain to your local data protection authority.